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  • Home
  • Frequently Asked Questions
    • Logging into the Control Panel
    • Changing Name Servers of a Domain Name
    • Managing DNS Resource Records
    • HTTP API
    • Reseller Account Startup Guide
    • Using the Web Hosting Service
    • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
    • Reseller Account Startup Guide Video Tutorials
    • Transferring a Domain Name from Another Registrar to WebWalas
    • Domain / URL Forwarding
    • Customer Control Panel Guide
    • Registering and Managing Child Name Servers
    • Using the DNS Service
    • DNS and types of Resource Records WebWalas allows
    • Using the Free Email Service
    • Listing, Searching and Managing Domain Name Registration Orders
    • Uploading Content to your Website
    • Moving or Pushing a Domain Name from one Customer Control Panel to another
    • Reseller Guides
    • What are the permitted Countries of Operation?
  • Logging into the Control Panel
  • Domain Names
    • Listing, Searching and Managing Domain Registration Orders
    • Changing Name Servers of a Domain Name
    • Managing Whois or Contact Details of Domain Names
      • Modifying the Whois (Contact Details) of Domain Names
      • Modifying the Whois / Contact Details of a .UK Domain Name
      • Modifying the Whois / Contact Details of a .RU Domain Name
      • Managing Contacts from within the Customer Control Panel
      • Hiding Contact Details through Privacy Protection in the Whois of a Domain Name
        • Defining Privacy Protection
        • How can People Contact you if you Enable Privacy Protection for your Domain Name?
        • Purchasing / Renewing Privacy Protection
        • Enabling/Disabling Privacy Protection for a Domain Name
        • How can you Enable/Disable Privacy Protection of Multiple Domain Names?
      • Resellers: Controlling the display of your Brand Name in the Whois Lookup Results for .COM / .NET Domain Names
      • Checking the Whois for a Domain Name
      • Hiding/Publishing Registrant Organization in the Whois of a Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .TEL Domain Name
      • Hiding/Publishing Contact Details in the Whois of a .CA Domain Name
    • Hiding Contact Details through Privacy Protection, in the Whois of a Domain Name
    • GDPR
      • What is GDPR?
      • Managing GDPR Protection settings
    • Transferring a Domain Name
      • Confirming if a Domain Name can be Transferred
      • Transferring a Domain Name from Another Registrar to WebWalas
        • Explaining Domain (Transfer) Secret or Authorization (Auth) Code and How to Obtain it from your Current Registrar?
        • Transferring your Domain Name
        • Transferring a .RU Domain Name
        • Transferring a .UK Domain Name
        • Bulk Transfer
        • Cancelling a Domain Name Transfer
        • Important - Domain Name Transfer Caveats
      • Transferring a Domain Name from WebWalas to Another Registrar
        • Transferring a Domain Name to Another Registrar
        • Transferring a .UK Domain Name to Another Registrar
        • IMPORTANT: Domain Name Transfer Caveats
        • Fast Transfer
          • What is fast transfer?
          • How do I opt-in my domain name for Fast Transfer?
          • How do I find and opt-out names from the Fast Transfer service?
      • Domain Name Transfer Caveats
        • Understanding the Status of a Domain Name Transfer
        • Lost One Year when Transferring a Domain Name from One Registrar to Another
        • Domain Name Transfer Completed but Domain Name is Still Inactive
      • Locating and Modifying the Domain (Transfer) Secret/Authorization Code for a Domain Name
    • Deleting a Domain Name
    • Protecting/Locking a Domain Name
    • Domain Protect+
    • Registering and Managing Child Name Servers
    • Suspending / Unsuspending Domain Names
      • Suspending / Unsuspending a Domain Name
      • Bulk Suspension / Unsuspension of Domain Names
    • Renewing Domain Names
      • Renewing a Domain Name
      • Bulk Renewal of Domain Names
      • Understanding Domain Name Expiry and Display of a Parking Page
    • Domain Name System Security Extensions (DNSSEC)
      • What is DNSSEC?
      • Adding Delegation Signer (DS) Records
      • TLDs supporting DNSSEC
    • Domain Name Registration Default Settings
    • Viewing Action History
    • Restoring a Deleted Domain Name from the Redemption Grace Period
    • Domain Name Registration Caveats
      • Overview of TLDs (Domain Name Extensions)
      • Interpreting Domain Name Check Availability Results
      • Interpreting Order Locked In Processing Messages
      • Support for Internationalized Domain Names (IDN)
      • .ASIA Domain Name Rules/Requirements
      • .AU Domain Name Rules/Requirements
      • .BR Domain Name Rules/Requirements
      • .CA Domain Name Rules/Requirements
      • .CN Domain Name Rules/Requirements
      • .CO Domain Name Rules/Requirements
      • .DE Domain Name Rules/Requirements
      • .ES Domain Name Rules/Requirements
      • Understanding .EU Domain Names
        • .EU Domain Name Rules/Requirements
        • Understanding .EU Domain Name Contacts
      • .IN.NET Domain Name Rules/Requirements
      • .JOBS Domain Name Rules/Requirements
      • .ME Domain Name Rules/Requirements
      • .MOBI Domain Name Rules/Requirements
      • .MX Domain Name Rules/Requirements
      • .NAME Domain Name Rules/Requirements
      • .NGO Domain Name Rules/Requirements
      • .NL Domain Name Rules/Requirements
      • .NYC Domain Name Rules/Requirements
      • .NZ Domain Name Rules/Requirements
      • .PRO Domain Name Rules/Requirements
      • .PW Domain Name Rules/Requirements
      • .RU Domain Name Rules/Requirements
      • .SC Domain Name Rules/Requirements
      • .SX Domain Name Rules/Requirements
      • .TEL Applications
      • .TEL Domain Name Rules/Requirements
      • .UK Domain Name Rules/Requirements
      • .US Domain Name Rules/Requirements
      • .VC Domain Name Rules/Requirements
      • .CO.ZA Domain Name Rules/Requirements
      • .XXX Domain Name Rules/Requirements
      • .IN Restricted Email List
      • Identifying CentralNic Domains
      • Premium Domains
      • Sunrise Period
      • Identifying New gTLD Extensions
      • New gTLD Wishlist
    • Whois Data Verification
    • Whois Data Reminders
    • RESELLERS: Read this to setup your Domain Registration Business
    • DNS
    • Domain / URL Forwarding
    • Domains Product Maintenance Notices
  • Hosting
    • Single Domain Linux Hosting
      • Accessing your Single Domain Linux Hosting Package
      • IMPORTANT: cPanel Single Domain Linux Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Linux Hosting Business
    • Single Domain Windows Hosting
      • Accessing your Single Domain Windows Hosting Package
      • IMPORTANT: Plesk Single Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Single Domain Windows Hosting Business
    • Multi Domain Linux Hosting
      • Accessing your Multi Domain Linux Hosting Package
      • IMPORTANT: cPanel Multi Domain Linux Hosting Package User Guide
      • Switching PHP Version
      • RESELLERS: Read this to Setup your Multi Domain Linux Hosting Business
    • Multi Domain Windows Hosting
      • Accessing your Multi Domain Windows Hosting Package
      • IMPORTANT: Plesk Multi Domain Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Multi Domain Windows Hosting Business
    • Reseller Linux Hosting
      • Accessing your Reseller Linux Hosting Package
      • IMPORTANT: cPanel Reseller Linux Hosting Package User Guide
      • Switching PHP Version
      • Converting Addon Domain to a Primary cPanel Domain
      • RESELLERS: Read this to Setup your Reseller Linux Hosting Business
    • Reseller Windows Hosting
      • Accessing your Reseller Windows Hosting Package
      • IMPORTANT: Plesk Reseller Windows Hosting Package User Guide
      • RESELLERS: Read this to Setup your Reseller Windows Hosting Business
    • VPS Linux KVM
      • Accessing your VPS Linux KVM Order
      • FAQs
      • RESELLERS: Read this to setup your VPS Linux KVM business
      • Enabling Private Network
      • Block Storage
        • Add Additional Storage Blocks
        • Manually Mount a Block Storage
        • Renew Block Storage
        • Delete Block Storage
        • Upgrade Block Storage
        • FAQs
      • How to modify the php version in VPS packages.
      • Installing cPanel/Plesk Addons
      • Managing SSH Keys
    • Dedicated Server Linux
      • Accessing your Dedicated Server Linux Order
      • IMPORTANT: Dedicated Server Linux User Guide
      • RESELLERS: Read this to Setup your Dedicated Server Linux Business
    • Dedicated Server Windows
      • Accessing your Dedicated Server Windows Order
      • RESELLERS: Read this to Setup your Managed Server Windows Business
    • Acronis Cyber Backups
      • Setting up Acronis Cyber Backup on a Server
      • Taking backups with Acronis Cyber Backup
      • Restoring data with Acronis Cyber Backup
      • Upgrading Storage on Acronis Cyber Backup
      • Using an Existing Acronis Account for a new VPS or Dedicated Server
      • Manually Installing Agent on Linux Servers
      • Acronis v/s CodeGuard Comparison
      • Acronis Cyber Backup FAQs
    • Business Email
      • Using the Business Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Business Email Order
      • Deleting Email Accounts from your Business Email Order
      • RESELLERS: Read this to Setup your Business Email Business
      • How do I import Emails to my Business or Enterprise Email Package
      • How to install SSL certificate for your Email Hosting
    • Cloud Hosting
      • Accessing your Cloud Hosting order
      • How do I connect to Cloud Hosting via SSH?
      • How do I increase the RAM / CPU cores?
      • Server Name Indication
    • Wordpress Hosting
      • How do I access my Wordpress Hosting control panel?
      • How do I install or delete a blog?
      • Getting Started with Wordpress Hosting
      • FAQs
    • Server Management
      • Installing Cloudlinux and Configuring LVEManager and Cagefs
      • Installing and configuring Maldet
      • CSF Firewall installation and configuration
      • Installing and Configuring Clamscan
      • Manage PTR Records on VPS/Dedicated Servers
      • Optimizing Apache
      • Optimizing MySql
      • Mail limiting via WHM
      • Configuring cPHulk in cPanel
      • Server Hardening
    • Legacy Web Hosting
      • Using the Web Hosting Service
      • Listing, Searching and Managing Web Hosting Orders
      • Web Hosting Service Guide
        • How can I view my website in a browser if my domain is pointing elsewhere?
        • SSL
          • Issues that Digital Certificates Address
          • Activate SSL for your Hosting Package
          • Certificate Authority
          • Generating a Certificate Signing Request (CSR)
          • Installing your Digital Certificate
          • Generating a Self-signed Certificate
          • Uninstalling your Digital Certificate
          • Installing your Intermediate CA Certificate or CA Bundle
          • SSL Certificate Validity Change
        • Back-up your Website
          • Adding a Backup Policy
          • Listing/Modifying and Deleting Backup Policies
        • Domain Aliases
          • Domain Alias
          • Adding Domain Aliases
        • Managing your Plesk Windows Hosting package
          • Accessing/Managing your Plesk Windows Hosting package
          • IMPORTANT: Plesk Windows Hosting package User Guide
        • Managing your cPanel Linux Hosting package
          • Accessing/Managing your cPanel Linux Hosting package
          • IMPORTANT: cPanel Linux Hosting package User Guide
          • Migrating your cPanel Linux Hosting package from another Web Hosting company to WebWalas
      • Upgrading / Downgrading a Web Hosting Order
      • Legacy Web Hosting Deprecation
      • DNS for Web Hosting
    • Sample Scripts
      • Linux Hosting related Scripts
        • PHP-based Form Mail (Feedback) Script
        • Perl-based Form Mail (Feedback) Script
        • PHP Script to Test MySQL Database Connectivity
      • Windows Hosting related Scripts
        • Collaboration Data Objects (CDO)
        • ASP Script to Test MSSQL Database Connectivity
    • Uploading Content to your Website
      • Configuring and using various FTP Clients
        • Should I use Active or Passive mode for FTP?
        • Using FTP software to manage your Content
          • CuteFTP
          • Core FTP
          • SmartFTP
          • WinSCP
          • FileZilla
      • File/Folder Permissions and Groups
      • Do you allow Anonymous FTP?
    • Email Hosting
      • Using the Email Hosting service
      • Email Administrator's Guide - Create and Manage Accounts
        • Managing Mailing Lists
      • Email User's Guide - Access your Email
        • Configuring different Email Clients to send/receive Email
        • Accessing your Email from the Webmail Interface
        • Auto-responders
      • Email Hosting Caveats
        • File extensions that are not allowed as attachments
      • RESELLERS: Read this to Setup your Email Hosting Business
      • DNS for Email Hosting
      • Domain / URL Forwarding for Email Hosting
      • Personal Email Deprecation
    • Titan Email
      • Titan Email
      • Getting Started with Titan Email
      • Adding / Removing Email Accounts on your Titan Email Order
      • Titan Email API Documentation
    • Enterprise Email
      • Using the Enterprise Email Service
      • Email Administrator's Guide - Create and Manage Accounts
      • Email User's Guide - Access your Email
      • Adding Email Accounts to your Enterprise Email Order
      • Deleting Email Accounts from your Enterprise Email Order
      • RESELLERS: Read this to Setup your Enterprise Email
      • Setting up an Enterprise Email Account on iOS7
    • Website Builder
      • Setting up your Website Builder Order
      • RESELLERS: Read this to Setup your Website Builder Business
      • DNS for Website Builder
    • Hosting Caveats
      • Purchasing a Hosting Order for Internationalized Domain Name (IDN)
      • Modifying the hosts file
      • Ports open for outgoing connections
      • Debugging Perl/CGI Scripts
      • SMTP Server settings for sending mails through your website
      • Switching PHP Version
      • Shared Hosting Limitations
      • SSH Access
      • SymLinks Settings of cPanel Linux Hosting packages
      • Creating and Restoring Backups in cPanel
      • Creating and Restoring Backups
      • Restriction on upload of executable files under Windows Hosting
      • HTTP to HTTPS Redirection - Apache
      • HTTP to HTTPS Redirection - IIS
      • How do I set the default page?
      • How do I unblock port 80/443 ?
      • How do I add custom error pages for Linux hosting?
      • How do I add custom error pages for Windows hosting?
      • Enable Cloudflare on cPanel
      • WHM Initial Setup
      • Varnish
      • How do I change the Primary domain of my hosting plan?
      • Managing registered email address for scripts
      • Unblocking Email Accounts in cPanel
      • How do I migrate my WordPress website?
  • SiteLock
    • Accessing your SiteLock Order
    • IMPORTANT: SiteLock User Guide
    • SiteLock FAQs
    • SiteLock Plan Details
    • RESELLERS: Read this to Setup your SiteLock Business
  • SSL Certificates
    • What is an SSL Certificate?
    • How do I apply for an SSL Certificate?
    • How do I generate a Certificate Signing Request (CSR)?
    • How do I install an SSL Certificate?
    • How do I reissue an SSL Certificate?
    • How do I Renew, Delete or Suspend my SSL Certificate order ?
    • How do I apply for an EV SSL Certificate?
    • How do I reissue an EV SSL Certificate?
    • SSL Verification Methods
    • What is EV SSL
  • Combo Plans
    • Combo Plans FAQs
    • How do I upsell Combo Plans?
    • RESELLERS: Read this to Setup your Combo Plans
  • Order Management
    • Listing, Searching and Managing your Orders
    • Locating the Name Servers or DNS Records to Use
    • Directory and File Structure - Linux
    • Directory and File Structure - Windows
    • Managing Add-ons
    • Enabling SSL or a Dedicated IP Address
    • Renewal Reminder for Orders
    • Renewing, Deleting your Order
    • Upgrading / Downgrading an Order
    • Suspending / Unsuspending an Order
    • Moving or Pushing an Order from one Customer Control Panel to another
    • Bulk Actions
      • Registering Domain Names in Bulk
      • Transferring Domain Names in Bulk
      • Renewing Orders in Bulk
      • Suspending or Unsuspending Orders in Bulk
      • Locking or Unlocking Domain Names in Bulk
      • Modifying Name Servers in Bulk
      • Modifying Contacts in Bulk
      • Enabling / Disabling Theft Protection in Bulk
      • Privacy Protecting Domain Names in Bulk
      • Moving Domain Names in Bulk
      • Listing All Running Bulk Actions
  • DNS
    • DNS and types of Resource Records WebWalas allows
    • Using the DNS Service
    • Locating the DNS Service Interface
    • Managing DNS Resource Records
    • DNS Caveats
      • No NS A records at Nameservers Failure Message
  • Delete WHMCS License Key
  • Premium DNS
    • Accessing your Premium DNS Order
    • Managing Premium DNS Resource Records
    • Using the Premium DNS Service
    • RESELLERS: Read this to Setup Premium DNS
    • FAQ
  • Accessing your Domain Backorder
  • Domain Backorder Setup Guide
  • FAQ
  • Domain / URL Forwarding
    • Using the Domain Forwarding Service
    • Locating the Domain Forwarding Service Interface
    • Managing the Domain Forwarding Service
    • Domain / URL Forwarding Caveats
      • No NS A records at Nameservers Failure Message
  • Free Email Service
    • Using the Free Email Service
    • Locating the Free Email Service Interface
    • Managing the Free Email Service
    • Free Email Service Caveats
      • No NS A records at Nameservers Failure Message
  • Customer Control Panel Guide
    • Creating a Demo Customer Account
    • Logging into the Control Panel
    • Your Profile and Settings
      • Changing your Control Panel Username, Mobile Number and other Contact Details
      • Changing your Control Panel Password
      • Changing your Personal Identification Number (PIN)
      • Setting your Email Preferences
      • Setting your SMS Preference
      • Setting your Language Preferences
    • Manage Billing
      • Adding Funds in your Debit Account
      • Executing an Order / Balancing an Invoice or Debit Note
      • Cancelling an Order / Invoice
      • Requesting Refund from WebWalas
      • Listing / Searching your Transactions
      • Locked Funds
      • EU VAT FAQs
      • Service Tax FAQs
      • GST FAQs
      • VAT for Russia FAQs
    • Listing All Orders under your Customer Account
    • Viewing your Login History
    • Viewing all important Announcements posted in your Control Panel
    • Customer Control Panel Caveats
      • Restriction on Change of Country and Legal Name
      • Session Timeout
  • Reseller Guides
    • Read this First: Reseller Account Startup Guide
    • Creating a Demo Reseller Account
    • SuperSite 2 and PartnerSite Guide
      • What is SuperSite 2?
      • Old SuperSite Deprecation
      • What is PartnerSite?
      • Using SuperSite 2 and PartnerSite
      • Integrating SuperSite 2 with your Customer Control Panel and your own Control Panel
      • Logging into the Admin Area for Customizing the SuperSite 2 and PartnerSite
      • Changing the URLs of your SuperSite 2 and PartnerSite
      • Customizing your SuperSite 2 and PartnerSite Content
        • READ THIS FIRST: Understanding the Structure of the SuperSite 2 & PartnerSite
        • Customizing the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite 2 and PartnerSite
          • Adding / Editing a SuperSite 2 / PartnerSite Theme or Editing the CSS, Images, Menu Style of your SuperSite 2 / PartnerSite
          • Configuring Multiple Language Support for SuperSite 2 / PartnerSite
          • Editing the Existing Textual Content and Paragraphs and Modify the HTML Structure of a Page
          • Edit existing Images of SuperSite 2 and PartnerSite
          • Changing CSS files in Supersite 2 and PartnerSite
          • Optimizing your SuperSite 2 to Reduce Load Time
          • Making changes to the JavaScript menu in the PartnerSite
          • Adding/Editing your HTML pages in the Supersite 2 and PartnerSite?
          • Adding/Editing your Images in the Supersite 2 and PartnerSite
          • Removing the Resellers tab from your SuperSite 2
          • Customize the Legal Agreements in SuperSite 2 and PartnerSite
          • Customizing the Page Titles of the SuperSite 2 and PartnerSite
          • Enabling Automatic Currency Detection for your SuperSite 2
          • Modifying the Layout of your SuperSite 2 Home Page
          • Customizing the Error Messages in the SuperSite 2 and PartnerSite
          • Modifying the Contact Us page on your SuperSite 2
          • Changing the Other Payment Options on the Check Out Page of the SuperSite 2
          • Keeping my Customized SuperSite 2 / PartnerSite Content in Sync with any New Content Added by WebWalas
          • Selecting which Products are displayed on your SuperSite 2 / PartnerSite
            • Selecting which Product Plans to display on your SuperSite 2
            • Customizing the Upsell Modal
        • Displaying the ICANN logo on my SuperSite 2 / PartnerSite
      • The Express Cart
      • Creating Product Coupons though the Coupon Engine
      • Optimizing your SuperSite 2 and PartnerSite for Search Engines
        • Analyzing Traffic as well as E-Commerce Transactions on your SuperSite 2 and PartnerSite via Google Analytics
        • Adding Meta Tags to your SuperSite 2 and PartnerSite for Better Search Engine Optimization
        • Saving/Editing a Sitemap of your SuperSite 2 and PartnerSite
        • Setting your Robots.txt file for your SuperSite 2
        • Customizing the Landing Page URLs of your SuperSite 2
      • Integrating your Website's Domain Name Registration/Transfer Form with SuperSite 2
      • SuperSite 2 and PartnerSite Caveats
        • Customizing the Error Messages in the SuperSite 2 and PartnerSite
        • Some details are not appearing or not working in your SuperSite 2 and PartnerSite
        • Your Customer can see generic Customer Prices from their SuperSite 2 even though you have set Specific Pricing for them
        • Suggested Retail Price Displayed on your PartnerSite Pricing Pages
        • Content Modification Interface in your SuperSite 2 / PartnerSite Admin Always Opens Only in a Specific Editing Mode
        • File Status Indication in your SuperSite 2 / PartnerSite Admin Area
        • Troubleshooting Delays in Displaying your SuperSite 2 / PartnerSite Pages
    • Branding Guide
      • Customizing the URL for your Control Panels
      • Changing the URLs of your SuperSite and PartnerSite
      • Integrating your Website and Shopping Cart with your and your Customers' Control Panel
      • Customizing the Header and Footer of the Control Panels
      • Setting Branded Name Servers
      • Specifying your Sign Out URL
      • Branding Web-based and Port 43 Whois Lookup Results for .COM / .NET Domain Names
      • Specifying Language Preferences
      • Displaying the ICANN logo on your SuperSite/website
      • Integrating your Website's Login Form with the Control Panel
      • Branding Caveats
        • No NS A records at Nameservers Failure Message
    • Finance & Billing Guide
      • Read this First: Understanding the Billing System
        • General Overview of Transactions
        • Invoices
        • Debit Notes
        • Receipts & Credit Notes
        • General Finance Setting
        • Balancing (Payment) of a Pending Invoice/Debit Note explained in Detail
        • Cancellation of a Pending Invoice/Debit Note explained in Detail
        • Discounting an Invoice explained in Detail
        • Payment Collection System and Parameters explained
        • Currency issues, Conversion Rate, Selling Currency and Accounting Currency explained
        • Add Funds to your Customers/Sub-Resellers Account
        • Subtract Funds from your Customers / Sub-Resellers Account
        • Refund Requests of your Customers and Resellers
        • Process to follow in case a Customer / Sub-Reseller Payment Charges Back or Bounces back
      • Manage Billing with your Customers / Sub-Resellers
        • Raising an Invoice
        • Raising a Debit Note
        • Raising a Receipt / Credit Note (Adding Funds)
        • Balancing (Paying) an Invoice / Debit Note
        • Modifying / Deleting / Cancelling a Pending Invoice / Debit Note
        • Processing Refund requests of your Customers and Sub-Resellers
        • Modifying Total Receipts
        • What are Locked Funds?
        • IMPORTANT: Handling Orders Locked in Processing
        • Managing Payment Gateway Transactions
          • Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
          • Customer / Sub-Reseller leaves the System for your Payment gateway, but does not return back to the System
          • Searching / Approving / Declining Payment Gateway Transactions
        • Listing / Searching Transactions of your Customers / Sub-Resellers
      • Manage Products and Pricing for Sub-Resellers and Customers
        • Understanding Pricing Slabs
        • Understanding Pricing Bands
        • Understanding and Setting Specific Pricing
        • Understanding Calculation of Total Receipts for your Customers/Sub-Resellers
        • Manage Products and Pricing
          • Domain Registration
          • Managing TLD Promotions
          • Single Domain Linux Hosting
          • Single Domain Windows Hosting
          • Multi Domain Linux Hosting
          • Multi Domain Windows Hosting
          • Reseller Linux Hosting
          • Reseller Windows Hosting
          • VPS Linux
          • VPS Linux KVM
          • Dedicated Server Linux
          • Dedicated Server Windows
          • Managed Server Linux
          • Web Services (Email Hosting, Web Hosting, Website Builder Plans) Product
          • Enterprise Email
          • Business Email
          • SiteLock
          • CodeGuard
          • SSL Certificate
          • Combo Plans
          • Cloud Hosting
          • Wordpress Hosting
          • Product Signup
      • Understanding and Configuring Indirect Taxation Rules
        • Understanding Taxes and how the WebWalas Tax Engine works
        • Configuring a Tax Rule to collect Indirect Tax from your Customers and Sub-Resellers
        • EU VAT
          • FAQs
          • How do I start charging EU VAT?
          • How do I stop charging EU VAT?
        • Service Tax
          • FAQs
          • How do I start charging Service Tax?
          • How do I stop charging Service Tax?
        • GST
          • FAQs
          • How do I start charging GST?
          • How do I stop charging GST?
          • How do I stop charging GST?
        • VAT for Russia
          • FAQs
          • How do I start charging VAT for Russia
          • How do I stop charging VAT for Russia
      • My Billing with WebWalas
        • Adding Funds in your Debit Account
        • Balancing a Pending Invoice or Debit Note
        • Requesting a Refund
        • What are Locked Funds?
        • Changing my Selling and Accounting Currency
        • Listing / Searching your Transactions
      • Auto-Renewal of Orders
      • Changes to Billing Engine
    • Payment Gateway Integration Guide
      • Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers
      • Payment Gateway Risk Assessment Report
      • Managing Payment Gateway Transactions
      • Integration with PayPal Gateway
        • About PayPal
        • Adding / Modifying a PayPal Standard Checkout Gateway
        • Integrating a PayPal Express Checkout payment gateway
        • PayPal Integration Caveats
      • Integration with Authorize.Net's Credit Card Gateway
        • About Authorize.Net
        • Adding / Modifying Authorize.Net Accept Hosted Gateway
        • Authorize.net Integration Caveats
      • Integration with version 1 and/or 2 2Checkout Credit Card Gateway
        • About 2Checkout.com
        • Adding / Modifying 2Checkout version 1 and/or version 2 Credit Card Gateway
      • Integration with WorldPay Credit Card Gateway
        • About WorldPay
        • Adding / Modifying a WorldPay Credit Card Gateway
      • Integration with Skrill (earlier Moneybookers) Credit Card Gateway
        • About Skrill (earlier Moneybookers)
        • Adding / Modifying a Skrill (earlier Moneybookers) Credit Card Gateway
      • Integration with Alipay Gateway
        • About Alipay
        • Adding / Modifying an Alipay Gateway
      • Integration with WebMoney Gateway
        • About WebMoney
        • Adding / Modifying a WebMoney Gateway
      • Integration with PayU Gateway
        • About PayU
          • Adding /Modifying a PayU Latin America Payment Gateway
        • Adding / Modifying a PayU Gateway
      • Integration process with Any Other Payment Gateway
      • Integrating CCAvenue Payement Gateway
      • Integrating an Ebanx Payment Gateway
      • Integrating a PagSeguro Payment Gateway
      • Integrating a PayTM Payment Gateway
      • Payment Gateway Caveats
        • Handling of transactions stuck at AuthStarted status for a long duration
    • Reseller Control Panel Guide
      • Setting your Personal Information
        • Changing your Username [Email Address], Brand Name, Mobile Number and other Contact Details
        • Restriction on Change of Legal Name
        • Changing your Control Panel Password
        • Change your Personal Identification Number (PIN)
        • Setting your Billing, Sales, Support and Abuse Desk Contact Information
        • Email Preferences
        • SMS Preferences
      • Manage Products and Pricing for Sub-Resellers and Customers
      • Managing Products
        • Domain Registration Default Settings
          • Setting your Default Name Server Information
          • Setting your Whois Format
      • Managing your Customers
        • Adding a Customer
        • Listing / Searching your Customers
        • Exporting a List of your Customers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Customer's Profile Details
        • Suspending / Unsuspending a Customer
        • Deleting a Customer
        • Billing
        • Listing all Orders belonging to a Customer
        • Mail Preferences
        • Sending Emails to your Customers
        • Displaying Announcements in your Customers Control Panel
      • Managing your Sub-Resellers
        • Adding a Sub-Reseller
        • Managing Pending Sub-Reseller Sign-ups
        • Listing / Searching Sub-Resellers
        • Exporting a List of your Sub-Resellers as a CSV Report
        • Generating and Modifying Passwords
        • Modifying a Sub-Reseller's Profile Details
        • Suspend / Unsuspend a Sub-Reseller
        • Listing all Orders belonging to a Sub-Reseller
        • Billing
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        • Managing DNS, Email, Hosting, Website Builder, SiteLock and CodeGuard through your HTTP API Integration
      • IMPORTANT: API Abuse

Titan Email API Documentation

Titan Email API Documentation

Overview

The Titan Orderbox API allows for managing Titan Email orders, including adding, renewing, modifying, suspending, and deleting orders, as well as managing account seats and fetching order details and autologin URLs. This documentation provides detailed descriptions of the available endpoints and their parameters, along with example requests and responses.

Authentication

All API requests require the following authentication parameters:

  • auth-userid: Your Live Account Reseller Id.
  • api-key: An alphanumeric code used to authenticate your API calls.

Endpoints

  • Production: https://httpapi.com/
  • Testing: https://test.httpapi.com/

Note: For security reasons, always send API requests using HTTPS.

The HTTP API requires that all requests to retrieve data should use the GET method, while requests that submit, change, or destroy data should use the POST method. The Test URL allows you to make any request using the GET method, but this should only be used for testing purposes.

Recommendation: Use a Demo Account Reseller Id and Password with the Test URL for authentication instead of Live Account credentials. The Test URL should only be used for trying out or testing the API via browser/command line tools and should not be used in production environments.

Headers

For all API requests, you need to set the following headers:

  • Content-Type: application/x-www-form-urlencoded
  • type: text
  • enabled: true

Product Keys

Product Name Product Key
Titan Email (India) titanmailindia
Titan Email (Global) titanmailglobal

Plans

The list of plans and plan IDs can be obtained from the Plan Details API.

Plan ID Product Name Plan Name Description
1761 Titan Email (India) Professional 5 GB Plan 
1758 Titan Email (India) Business 10 GB Plan
1759 Titan Email (India) Enterprise 50 GB Plan
1760 Titan Email (India) Business (Free Trial) 90-Day Free Trial of the Business plan offered with all new Domain Name Registrations
1762 Titan Email (Global) Professional 5 GB Plan
1756 Titan Email (Global) Business 10 GB Plan
1757 Titan Email (Global) Enterprise 50 GB Plan
1755 Titan Email (Global) Business (Free Trial) 90-Day Free Trial of the Business plan offered with all new Domain Name Registrations

API Endpoints

1. Add Order

Add a new Titan Email order.

POST /restapi/product/{product_key}/order

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
domain-name String Required The domain name for which the Order is placed.
customer-id Integer Required The Customer under whom the Order should be added.
plan-id Integer Required The plan under which the Order should be added. To fetch the plan details i.e., plan-id etc., use this method.
noOfMonths Integer Required The number of months for which the Order is placed.
invoice-option String Required This parameter will decide how the Customer Invoices will be handled. Values can be: NoInvoice, PayInvoice, KeepInvoice, OnlyAdd
discount-amount Float Optional Discount amount for the order value.
additional-param-json JSON String Required No of mailbox licenses to be purchased should be passed in this parameter. Eg: {"no_of_accounts":"1"}

Example Request:

POST /restapi/product/titanmailindia/order?auth-userid=0&api-key=key&domain-name=domain.com&customer-id=0&plan-id=0&noOfMonths=12&invoice-option=KeepInvoice&additional-param-json=%7B%22no_of_accounts%22%3A%221%22%7D
  

Success Response:

{
  "actiontypedesc": "Addition of Enterprise Email for domain.com for 12 months",
  "orderid": "0",
  "entityid": "0",
  "actionstatus": "PendingExecution",
  "status": "success",
  "netcustomercost": "100",
  "eaqid": "0",
  "description": "domain.com",
  "actiontype": "Add",
  "invoiceid": "0",
  "actionstatusdesc": "Order waiting to be Executed",
  "customercost": "100"
}
  

Failure Response:

{
  "error": "Titan Free Email can only be added in conjunction with domain orders under the same customer."
}
  

2. Renew Order

Renew an existing Titan Email order.

PATCH /restapi/product/{product_key}/order/{order-id}/tenure/{tenure}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the order is to be renewed.
tenure Integer Required Tenure in months for which the order is to be renewed.
invoice-option String Required This parameter will decide how the Customer Invoices will be handled. Values can be: NoInvoice, PayInvoice, KeepInvoice, OnlyAdd
auto-renew Boolean Optional Enables / Disables the Auto Renewal setting for the Order.
Important note for Auto-Renewal
discount-amount Float Optional Discount amount for the order value.
additional-info JSON String Optional No of additional mailbox licenses to be purchased should be passed in this parameter. Eg: {"no_of_accounts":"1"}

Example Request:

PATCH /restapi/product/titanmailindia/order/0/tenure/1?auth-userid=0&api-key=key&invoice-option=KeepInvoice&additional-info=%7B%22no_of_accounts%22%3A%222%22%7D
  

Success Response:

{
  "entityid": "0",
  "description": "domain.com",
  "actionstatus": "PendingExecution",
  "actionstatusdesc": "Your Order will be processed by our automatic provisioning system in the next 5-10 minutes.",
  "actiontypedesc": "Renewal of Enterprise Email for domain.com for 1 month",
  "status": "Success",
  "eaqid": "0",
  "actiontype": "Renew"
}
  

3. Modify Order

Upgrade an existing Titan Email order.

PATCH /restapi/product/{product_key}/order/{order-id}/plan/{planid}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the details are to be fetched.
planid Integer Required New Plan ID to which the order should be upgraded.
noOfMonths Integer Required Specify the duration, in months, for which the order should be modified. If not provided, the order will be upgraded for the current tenure.
invoice-option String Required This parameter will decide how the Customer Invoices will be handled. Values can be: NoInvoice, PayInvoice, KeepInvoice, OnlyAdd
discount-amount Float Optional Discount amount for the order value.
additional-info JSON String Optional No of additional mailbox licenses to be purchased should be passed in this parameter. Eg: {"no_of_accounts":"1"}

Example Request:

PATCH /restapi/product/titanmailindia/order/0/plan/0?auth-userid=0&api-key=key&noOfMonths=3&invoice-option=KeepInvoice&additional-info=%7B%22no_of_accounts%22%3A%225%22%7D
  

Success Response:

{
  "entityid": "0",
  "description": "domain.com",
  "actionstatus": "PendingExecution",
  "actionstatusdesc": "Your Order will be processed by our automatic provisioning system in the next 5-10 minutes.",
  "actiontypedesc": "Upgrade to Enterprise Email Plan for domain.com",
  "status": "Success",
  "eaqid": "0",
  "actiontype": "ModOrder"
}
  

4. Suspend Order

Suspend an existing Titan Email order.

PATCH /restapi/product/{product_key}/order/{order-id}/suspend

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId which is to be suspended.
reason String Required Reason for Suspension

Example Request:

PATCH /restapi/product/titanmailindia/order/0/suspend?auth-userid=0&api-key=key&reason=Demo
  

Success Response:

{
  "actiontypedesc": "Suspension of order",
  "entityid": "0",
  "actionstatus": "Success",
  "status": "Success",
  "eaqid": "0",
  "error": "NoError",
  "description": "domain.com",
  "actiontype": "Suspend",
  "actionstatusdesc": "Suspension completed successfully"
}
  

5. Unsuspend Order

Unsuspend an existing Titan Email order.

PATCH /restapi/product/{product_key}/order/{order-id}/unsuspend

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId which is to be Unsuspended.

Example Request:

PATCH /restapi/product/titanmailindia/order/0/unsuspend?auth-userid=0&api-key=key
  

Success Response:

{
  "actiontypedesc": "Unsuspension of order",
  "entityid": "0",
  "actionstatus": "Success",
  "status": "Success",
  "eaqid": "0",
  "error": "NoError",
  "description": "domain.com",
  "actiontype": "Unsuspend",
  "actionstatusdesc": "Suspension Removed Successfully"
}
  

6. Get Order Details

Gets the details of an existing Titan Email order.

GET /restapi/product/{product_key}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Optional The OrderId for which the details are to be fetched.
domain-name String Optional Domain name for which the details are to be fetched
filter String Optional This parameter will filter the orders according to the values provided. Values can be: orderid, domainname, recurring, creationtime, addon_quantity, planid, productkey, productcategory, currentstatus, moneybackperiod, entitytypeid, customerid, endtime, isOrderSuspendedUponExpiry, parentkey, dns_records

Example Request:

GET /restapi/product/titanmailindia?auth-userid=0&api-key=key&order-id=0&filter=dns_records
  

Success Response:

{
  "moneybackperiod": "0",
  "recurring": "false",
  "autoRenewTermType": "SHORT_TERM",
  "is_free": false,
  "noofaccounts": 1,
  "dns_records": [
    {
      "type": "A",
      "host": "domain.com",
      "value": "A_RECORD",
      "class": "IN"
    },
    {
      "type": "TXT",
      "host": "titan1._domainkey.domain.com",
      "value": "DKIM_RECORD",
      "class": "IN"
    },
    {
      "type": "TXT",
      "host": "domain.com",
      "value": "SPF_RECORD",
      "class": "IN"
    },
    {
      "type": "MX",
      "host": "domain.com",
      "value": "mx2.titan.email",
      "class": "IN"
    },
    {
      "type": "MX",
      "host": "domain.com",
      "value": "mx1.titan.email",
      "class": "IN"
    }
  ],
  "isOrderSuspendedUponExpiry": "false",
  "planid": 0,
  "eaqid": "0",
  "endtime": "0",
  "productkey": "titanmailindia",
  "used_account_count": 0,
  "domainname": "domain.com",
  "plan_name": "Business Email",
  "entitytypeid": "0",
  "autoRenewAttemptDuration": "0",
  "parentkey": "0",
  "orderid": "0",
  "creationtime": "0",
  "customerid": "0",
  "productcategory": "hosting",
  "currentstatus": "Active"
}
  

7. Fetch Autologin URL

Fetch the autologin URL for a specific email account.

GET /restapi/product/{product_key}/order/{order-id}/sso-url

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the details are to be fetched.

Example Request:

GET /restapi/product/titanmailindia/order/0/sso-url?auth-userid=0&api-key=key
  

Success Response:

{
  "iframe_url": "URL",
  "sso_url": "URL"
}
  

Important Note: Each API call generates a unique SSO URL, even if invoked in quick succession (e.g., within one second). The SSO URLs generated by the API are valid for 48 hours from the time of creation - you can execute them any time during this time frame. Each generated SSO URL can be accessed only once. Any subsequent API calls will generate new SSO URLs.

8. Add Accounts

Add additional mailbox licenses to an existing Titan Email order.

PATCH /restapi/product/{product_key}/orders/{order-id}/seats/{seats}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the details are to be fetched.
seats Integer Required Additional seats/mailbox licenses that needs to be added.
invoice-option String Required This parameter will decide how the Customer Invoices will be handled. Values can be: NoInvoice, PayInvoice, KeepInvoice, OnlyAdd
discount-amount Float Optional Discount amount for the order value.

Example Request:

PATCH /restapi/product/titanmailindia/orders/0/seats/1?auth-userid=0&api-key=key&invoice-option=KeepInvoice
  

Success Response:

{
  "entityid": "0",
  "description": "domain.com",
  "actionstatus": "PendingExecution",
  "actionstatusdesc": "Request will be processed in some time.",
  "actiontypedesc": "Addition of 1 accounts for domain.com",
  "status": "Success",
  "eaqid": "0",
  "actiontype": "AddAccount"
}
  

9. Delete Accounts

Remove mailbox licenses from an existing Titan Email order.

DELETE /restapi/product/{product_key}/orders/{order-id}/seats/{seats}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the details are to be fetched.
seats Integer Required Seats/Mailbox licenses count that needs to be removed.

Example Request:

DELETE /restapi/product/titanmailindia/order/0/seats/1?auth-userid=0&api-key=key
  

Success Response:

{
  "entityid": "0",
  "description": "domain.com",
  "actionstatus": "ExecutionStarted",
  "actionstatusdesc": "Your account deletion request will be processed shortly.",
  "actiontypedesc": "Deletion of 1 account for domain.com",
  "status": "Success",
  "eaqid": "0",
  "actiontype": "DeleteAccount"
}
  

10. Delete Order

Delete an existing Titan Email order.

DELETE /restapi/product/{product_key}/order/{order-id}

Query Parameters:

Name Data Type Required / Optional Description
auth-userid Integer Required Authentication Parameter
api-key String Required Authentication Parameter
order-id Integer Required The OrderId for which the order is to be deleted.

Example Request:

DELETE /restapi/product/titanmailindia/order/0?auth-userid=0&api-key=key
  

Success Response:

{
  "entityid": "0",
  "description": "domain.com",
  "actionstatus": "BegunExecution",
  "actionstatusdesc": "Your Order will be deleted by our automatic provisioning system in the next 5-10 minutes.",
  "actiontypedesc": "Deletion of domain.com",
  "status": "Success",
  "eaqid": "0",
  "actiontype": "DeleteOrder"
}
  

Business (Free Trial) Plan Terms and Conditions

The business trial plan is a 90-day free trial offered with every domain name registered through us. Here are the caveats and terms:

  • The free trial is available only once per domain name.
  • Domains with prior free or paid Titan Email orders are ineligible for the free trial.
  • Domains that have existing orders with Business Email or Enterprise Email are not eligible for the Titan Email Business (Free Trial) plan.
  • The trial offers full access to all product features, with the only limitation being the trial duration.
  • Opting to "Buy more accounts" or "Upgrade to Higher Plan" requires cancellation of the free trial and switching to a paid plan. If an order switches to a paid plan in the middle of the trial, the remaining days of the trial will be forfeited.